Terms of service

These terms apply to merchants who use Social Commerce AI Sales Agent, operated by the operator of this service.

The service

The agent replies to your customers on the channels you connect, using only the products, prices, stock and policies in your catalog. It can make mistakes. You remain responsible for your prices, your products, the orders you accept and what is said to your customers in your name. Review orders before you ship them, especially orders the dashboard holds for review.

Your obligations

• Connect only Pages, Instagram accounts and WhatsApp numbers you are allowed to manage.
• Follow Meta's platform and commerce policies, including the rule that proactive messages are sent only within 24 hours of the customer's last message.
• Keep your catalog accurate, and do not use the service to sell anything illegal in Bangladesh or banned by Meta.

Plans and payment

New stores start with a free trial. Paid plans are paid in advance through bKash for the period shown at checkout and are activated only after bKash confirms the payment. When a period ends without renewal, the agent stops auto-replying after a short grace period; your customers' messages still reach your inbox.

Ending the service

You can stop using the service at any time by disconnecting your channels. We may suspend an account that breaks these terms or Meta's policies. On request we delete your store and its data as described in the privacy policy.

Liability

The service is provided as it is. To the extent the law allows, we are not liable for lost sales, courier or cash-on-delivery losses, or for a reply the agent sent that you did not review.